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Most Popular Questions

    • What types of payment do you accept?
      We can accept most international debit/credit cards as well as PayPal payments.

    • How do I apply a coupon to my order?
      Enter your discount code at checkout. The discounted total amount will be displayed for your review. Subscribe our newsletters for regular coupons as well as flash sales and seasonal deals.

    • Can I change or cancel my order after it has been placed?
      We can help update your order if it has not been dispatched to a shipping carrier yet. Please contact us HERE to make your request as soon as possible.

    • How long does it take for my order to arrive?
      Our typical delivery timeframe is 2-7 days for all purchases in the US. For orders in the UK and Canada, shipping time is usually within 15-20 days. For orders outside of these countries, shipping time may vary depending on your region.

    • Do you offer international shipping?
      We can ship to US, Canada Europe and most countries worldwide. Nonetheless, feel free to contact us for confirmation in case of doubts.

    • How do I know which scent to choose?
      We include various details of scents and variations in the description of each product along with recommended usages and warnings. Please make sure to read carefully before making your purchase. Our team can also make suggestion based on your preference. Give us a call or message and one of our agents will get back to your promptly.

    • Can I return or exchange a product if I am not satisfied?
      We can accept a product only if it has not been used or altered. Please read our policy on Returns and Exchanges here for further details.

    • How do I use a scented candle properly and safely?
      Our candles has been treated with anti-flamable materials for extra protection against risks of fire. However, it is always necessary to make sure your candles has been extinguish properly before putting it away. In addition, make sure the candle is used in well-ventilated space and in reasonable amount of time to avoid any health risks. Please read our guideline for using Le Rustique scented candles before using the product. Our team is always ready to assist if you have any question as well.

    • Do you have a subscription service for regular deliveries?
      Unfortunately, we do not offer subscription service for deliveries right now.

  • Can I purchase a gift for someone and include a personalized message?
    Of course, we can include a small postcard with specific message as per your request. However, we can only do this if you have put a note at checkout. Otherwise, please contact our support team to request a custom message for your postcard. They should be able to help as long as the item has not been dispatched.