At Le Rustique, we take pride in offering our customers a seamless and efficient shipping experience. We understand the importance of timely and secure delivery of your purchases and are committed to ensuring that you receive them in the best possible manner.

Delivery Timeframe

Our typical delivery timeframe is 2-7 days for all purchases in the US. For orders in the UK and Canada, shipping time is usually within 15-20 days. For orders outside of these countries, shipping time may vary depending on your region.

Shipping Costs

Free Shipping for all orders: Currently, we do not charge a shipping cost for the delivery of your shipments regardless of quantity. Further details including the final shipping cost will be shown at checkout before confirming your purchase.

Out of Stock Items

Should an item be out of stock, we will notify you via email. You can then opt to select an alternative available item or cancel your purchase. In the event of a cancellation, we will promptly issue a full refund.

Tracking Information

If the tracking information indicates that your shipment has not been updated by the carrier within 30 days, please contact us and we will immediately process a full refund. We guarantee that you will either receive your purchase or a full refund of your payment.

Exceeded Delivery Time

If the delivery time exceeds the expected timeframe, please reach out to our team for assistance. We are here to help and ensure a positive shipping experience for you.

Order Cancellation

Should you wish to cancel your order, kindly contact us within 24 hours of purchase. If the package has not yet been dispatched, we can assist with cancelling the order and issuing a refund. Once the package has left our facility, we are unable to recall or cancel the shipment.

Transaction Processing Fee

Please note that the payment gateway will always impose a non-refundable transaction processing fee, even in cases of reversed transactions.

At Le Rustique, our goal is to provide an exceptional shopping experience for our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us.