Return And Refund Policy

At Le Rustique, we prioritize your satisfaction with your scented candle purchase. We offer returns and exchanges for damaged or defective items. Here's what you need to know:

Return and Exchange Eligibility:

• Damaged or Defective Items: We accept returns and exchanges for any scented candles that are damaged or defective upon delivery.
• Wrong Product Delivered: If you receive the wrong scented candle, we will gladly arrange a return and exchange for the correct item.

Return Guideline:

• The buyer must contact Customer Support within 5 business days since delivery to request a return. In addition, the package itself must be returned to our store within 15 days since delivery to be eligible for a refund or exchange. 
• Items must be unused and unaltered.
• Return in the original packaging along with all included accessories.
• Free promotional gifts are not eligible for returns.

How to Request:

• Contact customer support with photos of damage.
• Use designated customer support channels.

Return Shipping Coverage:

• Damaged or Defective Items: If the scented candle arrived damaged or defective, our store will cover the expense of return shipments and provide replacements.
• Buyer's Discretion: If you are unsatisfied with your scented candle for reasons other than damage or defects, we can assist in refunding or replacing the item. However, the buyer will be responsible for covering the expense of return shipments in such cases.

Important Note:

• Do not send packages back independently.
• Contact customer support for assistance.
• Unauthorized returns or lost shipments are not refundable.

Refunds:

• Issued after receiving eligible returned items.

Additional Circumstances:

• Returns or exchanges for incorrect scents.
• Allergic reactions addressed on a case-by-case basis.
• Quality concerns like poor burn time or uneven melting resolved.

For more information, reach out to our customer support team through our designated channel. We're here to assist you.